What is Personal Information?
The term “Personal Information” refers to any information that can be used to identify you as an individual. It can include, among other things, your name, address, age, gender, personal financial history and social insurance or social security number.
Why is Personal Information Collected?
- To Provide Superior Customer Service to our Customers
Personal Information is collected to assist us in dealing with your enquiry and providing the services you request from our company, to ensure we meet your requirements whilst you deal with us and/or to allow us to contact you in relation to matters that arise from your business with us. By keeping certain business related Personal Information on file, such information is stored to provide you our client with a better service.
- To Keep Our Clients Informed
We may use the Personal Information you provide to send you newsletters regarding our services and to advise you of legislative changes or other information that may be of interest to you. If you do not wish to receive information from Villa Estrella you may indicate your wishes by email at email@example.com
- Finally, we may wish to contact clients to conduct surveys or focus groups to receive your views of our service delivery. Such information may be collected by a third party under contract with us and they will be contractually required to protect your Personal Information as explained below. Occasionally we will combine information from a number of clients to better understand trends and clientt expectations. When this occurs, all identifiers are removed and the aggregate information cannot be linked to any specific Guest.
How is Personal Information Collected?
B. While Browsing Our Web Site
While in the process of browsing our web site, you also provide us with information that does not reveal your personal identity, for example, for what type of destination you are seeking information. We use this aggregated, anonymous data mainly for editorial purposes, but we do not connect it to any Personal Information, such as your name or address.
While browsing our web site, you may also wish to put in a specific “Information Request” about our property, or you may wish to participate in one of our on-line surveys or promotions. To respond to this request or to participate in our various programs, we may ask you for Personal Information, such as your name, zip/postal code, e-mail address, and phone number.
If you wish, you may also submit your e-mail address in order to be placed on a subscription list or to receive other information about our products and services. You will be placed on a subscription list only when you indicate your desire to be included. In deciding whether or not to join such lists, please note that they are only used for internal purposes and we do not sell or rent our subscription lists to anyone. In the event you choose to join one of our subscription lists, you may ask to be removed from the list at any time. You will always have the ability to accept or decline any form of communication from Villa Estrella.
- During your business with Houston Hunter During your business with us, we record your detailed information to properly assemble your folio if requested
In addition, we may retain the content of any document (including letters, comment cards, electronic documents such as e-mails and other similar forms of communication) that you send us before, during or following your consultations with us.
How do we store personal information?
- At our business premises
Houston Hunter goes to great measures to ensure that all Personal Information is kept in a secure location, be it a database or filing cabinet. Furthermore, we take steps to ensure that only designated individuals have access to this information.
- In Our mailing database Systems
In order to serve you better we also store certain client information in our client database system. The stored information includes client name, address, phone numbers and. We may also store certain information regarding your service preferences.
3. In Our Marketing Database
Houston Hunter maintains a database of client information which is used for marketing, promotion and research purposes. Guests will only receive such information if they have provided permission on their client two stage registration form, or on the Houston Hunter web site, or in some other form. Any information sent provides a clear notice of how to discontinue receiving promotional materials.
What information is not secure?
It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail (for example, from the Contact Us section of our web site). We recommend that you do not include any confidential information (i.e. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include any confidential information.
Finally, to be prudent, please be sure to always close your browsers when you are done using a form or the reservation site. Although the session will terminate after a short period of inactivity, it is best to close your browsers immediately upon completion.
If I have created a CLient Profile, how is my Personal Information treated?
If you are invited and elect to create a Guest Profile, on our web site, you will be asked to furnish specific Personal Information. You will also be asked to provide a password for use each time you log-in. Once you have created a Guest Profile, we may add online session data to your Guest Profile on subsequent visits to our website. When you provide information, including revised information to your Guest Profile, we may use the information you provide to update other databases maintained by us.
What Personal Information may be provided to third parties?
We will only share Personal Information about you outside Houston Hunter without your consent, where: (a) it is required or authorized by law (for example, in response to a legal subpoena); (b) it is required to provide you with services you have requested in which case you will be considered to have implied your consent (e.g. further professional services)
If Houston Hunter suspects any unlawful activity is taking place, it may investigate and/or report its findings or suspicions to the police or other relevant law enforcement agency.
How do I access my Personal Information?
We understand that you may like to know what Personal Information we hold about you. We are happy to assist you with your request. To protect your Personal Information, however, we require that you prove your identity to us at the time your request is made. You may make a request to the Client Information Specialist .
When you make a request in person, we will require you to produce some form of photo identification such as a passport or a driver’s license and you will be asked to sign a request form.
Where you make a request by other means, we require the request be made in writing via fax or letter including a copy of a government issued identification and signature. We also require home and business addresses and phone numbers so we can check them with our files and satisfy ourselves as to your identity.
The above information is required to create an audit trail of how the request has been handled. Where a request is made, any correspondence or application may be kept and added to your Personal Information.
Houston Hunter reserves the right to decline access to your Personal Information under certain circumstances. If your Personal Information will not be disclosed, you will be provided with the reasons for this non-disclosure.
How do I Revise my Personal Information?
If at any time you wish to update or access your Personal Information, you can do so by:
- via e-mail at firstname.lastname@example.org
Your Personal Information will be stored for the period of time required by law in the jurisdiction of the United Kingdom. It may be stored indefinitely by Houston Hunter as long as there is a business purpose for doing so. From time to time we may delete your Personal Information if you have not stayed with us for a certain period of time.
How will I know if there are changes to this Policy?
If you have additional questions regarding the law or if you feel we have not treated your Personal Information appropriately, you may contact The Privacy Commissioner of the United Kingdom at the following address:
To whom do I direct questions or concerns regarding this policy?